Member Agency Trainings

In-person trainings

Shopper Orientation, Basic Food Safety, and Civil Rights

Shopper Orientation is a workshop for agencies that are new to ordering from Foodlink. This is an opportunity for you to get a tour of our warehouse facilities, learn tips and tricks for how to get the most out of our online ordering system, and receive an overview of grant-funding opportunities and how best to use your grants while ordering.

During Basic Food Safety training, we focus on container integrity of donated food product and how to assess if product is safe. We review food product dating requirements such as expiration dates, and safety and sanitation requirements and best practices.

The USDA requires that all frontline staff and volunteers of emergency agencies (soup kitchens, emergency shelters, and food pantries) receive a yearly Civil Rights training. This training details how to avoid potential discrimination complaints by providing good customer service and treating all people with respect and dignity.

>> Register here

Level 1 Food Manager Certification

Foodlink offers the National Restaurant Association’s ServSafe Food Manager course. The certification is for five years.

Cost of Training & Exam (course book, exam answer sheet, and test booklet included):
• Foodlink Members: $125
• Non-Members: $140
• Grant Funding: Available to HPNAP-funded Emergency Soup Kitchens or Emergency Shelters. Foodlink is available to provide funding for the cost of the course in an effort to ensure your agency complies with local regulatory agencies. 

Cost of Recertification Exam Only:
You are eligible to re-certify and only take the exam portion if done before your current L1 certification expires.
• Foodlink Members: $45
• Non-Members: $60

Contact Emily Diaz for more information and registration details at:

Next classes for 2019:

  • Oct. 21 & 23, Noon-4pm (Register by Oct. 4)

Level 2 Food Worker Certification

Foodlink provides training for hot meal program staff and volunteers. The certification is for three years. This course is FREE to all emergency hot meal sites.

Cost of Training & Exam
• Foodlink Members: $75
• Non-Members: $105

Contact Emily Diaz for more information and registration details:

Next classes for 2019:

  • April 30 and May 1, 9am-12pm (Register by April 22)
  • July 18 and 19, 1-4pm (Register by July 10)
  • Sept. 26-27, 1-4pm (Register by Sept. 18)

Online trainings

Now it’s even easier to fulfill Foodlink’s Basic Food Safety and Civil Rights training requirements. You can do the training online. It’s as simple as reviewing the material, taking a quiz, and receiving a certificate.

Select the video that pertains to your program and take the corresponding quiz. Once it is submitted, allow at least 2 weeks for your certificate to arrive.

Basic Food Safety Trainings

Pantry Programs: Basic Food Safety Training

QUIZ:  Basic Food Safety quiz for Pantry Programs (An 80% score or higher is required to pass)


Prepared Meal Programs: Basic Food Safety Training

QUIZ: Basic Food Safety quiz for Prepared Meal Programs (An 80% score or higher is required to pass)


 BackPack programs: Basic Food Safety Training


QUIZ: Basic Food Safety quiz for BackPack Programs (An 80% score or higher is required to pass)

Civil Rights Training

After viewing the Civil Rights training video, click on the link below it to take the exam. You will receive a certificate after a successful completion of the quiz. Please note that there is a mandatory annual renewal for this training.

 QUIZ: Civil Rights Training (A 75% score or higher is required to pass)


Useful links and resources

Member agencies can access more helpful information about nutrition and food safety by logging into PWW.