Foodlink Policies and Ordering Resources
Ordering Training
Foodlink requires any individual who will be ordering or shopping with us to attend our ordering orientation. To register or learn more, contact the Member Services Manager or visit our library of training resources.
Order Issue Form
Please fill out this form if you experience any issues related to your order. All forms must be filled out within 2 business days of Foodlink’s delivery.
Billing & Payment
• Invoices and monthly statements are available on the PWW online Portal under the MyDocs tab.
• We encourage sites to send payments for the total due balance on your monthly statements once per month, rather than sending payments for each invoice separately.
• We accept payment via an organizational check or credit/debit card. To submit payment via a credit or debit card please complete this form prior to your first payment. No personal checks, money orders or cash will be accepted.
• Checks can be mailed to:
Foodlink Inc.
PO Box 60766
Rochester, NY 14606
• Billing questions can be directed to our Program Accountant in our Finance Department.
Deliveries
Foodlink drivers have limited time for each stop. We appreciate your cooperation in ensuring necessary manpower is available to quickly receive, check, and store incoming orders when the driver arrives. In order to decrease delivery time, our drivers will:
• Call ahead to give you time to gather the necessary personnel to assist with unloading and storage.
• Be required to safely unload all products from the truck to a specified drop point at the delivery location. Drivers will NOT be responsible for unloading the product from the pallets into your facility.
• Assist checking the order for accuracy upon delivery.
Monthly Statistics
Food Pantries, Emergency Meal Programs, and School Pantries are required to submit monthly statistics via the online Agency Express portal by the 5th of each month. You can enter your statistics in Agency Express by clicking the Report tab and selecting Survey Management. Questions regarding monthly statistics can be directed to memberservices@foodlinkny.org or 585-413-5090.
