Provider - Foodlink Inc

I'm Helping Someone Keep SNAP

For service providers

Tools, documentation guidance and referral pathways for the people who meet with SNAP clients.

Help Your Clients Keep or Reapply for SNAP

Provider overview

You don’t need to become a SNAP expert overnight. SaveMySNAP provides the tools and referral pathways to help clients understand their options and take action.

The Provider Journey

Four steps

1

Determine Whether the Client Is Impacted

Take the TogetherNow SNAP Work Rules Screener with the client. It takes a few minutes and tells you immediately whether the new rules apply to their household.

2

Identify the Path Forward

After screening, clients generally fall into one of two categories.

My client has an exemption

Common exemptions: pregnancy, disability or serious medical condition, caring for a child younger than 14, or caring for an adult dependent with a disability.

Not every exemption is listed here. Call a navigator at (585) 413-5091 to confirm a client’s status.

My client must meet work requirements

Your client may maintain or regain eligibility by working, participating in approved job training, or volunteering.

3

Gather Documentation

Help clients provide proof of employment, training participation, volunteer hours, or exemption status. LDSS forms differ by county — start with the client’s county office.

4

Make Referrals

If the client is working

Help document hours and submit verification to the county.

If the client is not working

If your client lives in Monroe County, visit Rochester Works! for employment services, training opportunities and workforce supports. If your client lives in another county, refer to the local Workforce Development Board.

Where to Send Your Paperwork

Know where to go, what to submit

Proof of work, training, volunteer hours or an exemption goes to your county Department of Social Services. The forms are called LDSS forms, and each county handles them a little differently.

Visit Monroe County’s site for links to common forms, or pick your county below. If you are not sure which form you need, call (585) 413-5091 and we will walk through it with you.

Each county link goes to that county’s Department of Social Services. Direct links to individual LDSS documents will be added as they are gathered.

Provider Toolkit

Print, share, hand out

Screener

Work Rules screener

The TogetherNow tool that tells you in minutes whether the new rules apply to a client.

Checklist

Reapplication Checklist / Client Handouts

What a client needs to gather before reapplying after a case closes.

Social

Myth vs. Fact Graphics

Shareable graphics correcting the four things clients most often get wrong.

Decision tree

Provider Decision Tree

One page: screen, sort into Option A or Option B, document, refer.

Referral

RochesterWorks Referral Sheet

Who to call, what to send, and what the client should expect next.

Handouts

Downloadable Client Handouts

“Keep your SNAP” and “Did your SNAP case close?” one-pagers, ready to print.

FAQ for Providers

Common questions

Do I need to be a SNAP expert to help a client?

No. Run the screener, sort the client into Option A or Option B, help them document it, and refer out. Our navigators handle the complex cases.

Exemptions that previously covered older adults 55–64, parents of children 14 and over, veterans, former foster youth, and people experiencing homelessness no longer apply. Screen anyone in those groups first.

To their county Department of Human Services. Forms are LDSS forms and differ by county — start with the county links on this page, or call our benefits line if you cannot find the right one.

No. The three-year ABAWD time limit is not a sanction. Clients can reapply and regain eligibility by documenting work, training, volunteering, or an exemption.

Yes. Volunteering at an approved nonprofit in the community is one of the ways to meet the requirement, alongside paid work and approved job training.

Foodlink Benefits Navigators at (585) 413-5091 or SNAP@foodlinkny.org. Bring the client’s screener result if you have it.

Talk to a Foodlink Benefits Navigator

Call (585) 413-5091 or email SNAP@foodlinkny.org. Our navigators walk through a client’s case with you, at no cost.